What is your global warranty on your products?
Unfortunately, we do not offer global warranty on our products.
We have some problems with your product. I need a service manual to check for potential problems, so can repair it ourselves.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
I lost my mouse/keyboard dongle (receiver). Is there anything I can do?
The dongle, KB, and mouse require a code pairing process. One receiver is mapped with one KB, so if the dongle (receiver) is lost, unfortunately, it is not replaceable.
Can I use Media Pointer 100 with Windows 8?
Yes, it is a plug and play device. It works fine with Windows or Mac OS.